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Quality Policy Statement
Datrys recognises that the maintenance of defined quality standards in all aspects of performance is critical to our success. We are committed to this Quality Policy, and the international standard ISO9001:2015, that will ensure all services fully meet the requirements of our customers at all times.
The goal of this company is to achieve a high level of customer satisfaction at all times. We commit to compliance with the requirements of our quality management system and will continue to improve its effectiveness.
Our definition of quality is “meeting our customers’ requirements and enhancing customer satisfaction” by regular review of our quality system by senior management. We will carefully specify the requirements for both our suppliers and our processes, which continually satisfy all applicable legal and regulatory requirements in all respect of quality, cost, performance, safety and reliability.
We work continually with all stakeholders to respond to the changing nature of the industry that we operate in and will continually challenge the way in which we operate to ensure we remain at the forefront of our industry. We will invest as appropriate in both equipment and people to provide our customers with a cost effective solution to all their requirements.
Our people are our strength and their continuing development is the duty of management at all levels. All personnel have the authority to work within the scope of their responsibilities. We will ensure that every member of staff recognises their responsibility for quality management.
Every employee is charged with the responsibility to meet customer requirements and continually improve the quality in keeping with our objectives.
Employee development through involvement, training and effective communication is essential in maintaining the satisfaction of our customers.
The objectives will be reviewed annually within the framework of the development of the Business Plan.